Shipping & Delivery
Shipping and Delivery Policy
At Break & Win, customer satisfaction is our priority .
Preparation and Shipping of Orders
We typically prepare and ship orders within 24 to 72 hours. From shipping, here are the estimated delivery times:
Delivery delay
For our products (excluding pool cues):
- Belgium : Apd shipping -> 7 to 8 working days
- France : After shipping -> 8 to 10 working days.
- Netherlands : Apd shipping -> 8 to 15 working days
- Luxembourg : After shipping -> 8 to 15 working days
- Switzerland : After shipping -> 10 to 15 working days
For pool cues:
- Delivery will take between 15 and 25 working days as we work on demand to manufacture these products.
Shipping Costs
- We apply a rate of 6.99 euros for deliveries.
- From 50.00 euros of purchase, delivery is free .
Parcel Tracking
- Customers can track their packages using the tracking number communicated by email when ordering.
Customer service
- For any questions, you can contact our customer support 7 days a week during office hours at the following email address: contact@breakandwin.com
Returns and Exchanges Policy
- For our returns and exchanges policy, please consult our general conditions by clicking on this following link: Returns and Refunds Policy
We thank you for your business and hope you enjoy your shopping experience with us.
The Break & Win Team.